Gift Card Terms
These terms cover OpenSim gift cards. They sit alongside our Terms and Conditions and Privacy Policy. Buying or redeeming a gift card means you accept them.
1. Value and what you can buy
- Each gift card is worth its US dollar (USD) face value. When you redeem it, that value becomes OpenSim store credit on your account.
- Store credit from a gift card can only be used to buy OpenSim products, such as eSIM plans and top-ups, on the website or in the app.
2. Expiry
- Gift cards are valid for 5 years from the date of purchase.
- After that date, redemption is refused and the unused value is lost.
3. Redemption and codes
- A gift card can be redeemed once. Redemption binds the value to the signed-in OpenSim account that redeems it.
- Treat the code like cash. OpenSim is not responsible for lost, stolen, shared, or intercepted codes after the delivery email is sent.
- Gift card codes are separate from coupon and voucher codes. They are redeemed only on the gift card redeem page, not in the checkout code field.
4. No refunds or cash
- Gift cards cannot be refunded, exchanged, or returned for cash.
- Gift cards cannot be reloaded.
- Store credit that came from a gift card is never cashable and cannot be withdrawn as money.
5. How you can pay
- You can buy a gift card with a card, Apple Pay, or Google Pay through Stripe Checkout.
- You cannot buy a gift card with store credit or with another gift card.
6. Fraud, disputes, and revocation
- OpenSim may revoke a gift card and seize any unspent store credit from that card in cases of fraud, abuse, payment disputes, or chargebacks.
- A payment dispute or chargeback on a gift card purchase revokes the card automatically. OpenSim seizes at most the unspent remainder; credit already spent on products stays spent.
7. Records
We keep purchase, delivery, and redemption records. Those records can be used as evidence if there is a dispute about a gift card.
8. Withdrawal rights
- Where the law gives you a right to withdraw from the purchase, redeeming the code ends that right for the gift card.
- Statutory rights that cannot be waived by contract are unaffected.
9. Changes
We may update these terms. The version date on this page shows when the current text took effect. Changes do not take away rights you already have for a gift card you already bought, except as described in the revocation section.
10. Contact
Questions about gift cards: [email protected].