When OpenSim referral rewards arrive, and when they are taken back

You earn a referral reward when a friend you invited buys a new eSIM and their payment goes through. This guide covers when that reward becomes store credit, why some purchases don't count, and what a refund or a payment dispute does to it.

When a reward shows up

The reward appears under Referred purchases on your Referrals page as soon as your friend's payment goes through. Each row shows the date, the purchase amount, your reward and a status. The same list is in the app under Profile and Refer friends. Get the latest version of the OpenSim app from the App Store or Google Play.

Without a waiting period on your account, the reward becomes store credit straight away and counts toward Ready to spend. With one, the reward shows as Pending until the waiting period ends, and pending rewards can't be spent yet.

Rewards are calculated in US dollars on the amount your friend was charged, minus the service fee. Each reward is saved with the rate and amount used on the day of the purchase, so a later change never alters a past reward.

What each referred purchase status means

• Pending means the reward is recorded but has not become store credit yet.
• Earned means the reward is in your store credit.
• Partly reversed means a partial refund took back part of the reward.
• Reversed means a full refund or a payment dispute took back the whole reward.
• Not eligible means the purchase was recorded but did not qualify for a reward.
• Cancelled means OpenSim cancelled the reward after suspending the referral account.

Why a purchase might not count

A purchase from a friend linked to you still appears in your list, marked Not eligible, in these cases.

• It was paid with a card you have used yourself, which counts as a self-referral.
• It was paid with a card another account has already used, though your friend may still get their discount on that order.
• The order was free, or your friend paid for all of it with store credit.
• Your referral account was on hold, or the referral program was paused, when your friend bought.

If your friend pays for part of an order with store credit, you still earn on the part they paid. Some purchases never reach your list at all, and the first question below explains why.

Refunds and payment disputes

A full refund takes back the whole reward, and a partial refund takes back the matching share. A payment dispute, also called a chargeback, takes back the whole reward as soon as it opens. If the reward is still pending, it is reduced before it becomes store credit. Otherwise, the amount comes out of your store credit balance.

If you had already spent that credit, your Referrals page shows the amount as Owed. Any store credit you add later, including new rewards, goes to that amount first. If OpenSim wins a dispute, we may restore the reward by hand. The refunds section of the referral terms has the full rules.

Questions

Why is a friend's purchase missing from my list?

Your list only records new eSIMs bought by friends linked to you, while their earning period lasts. A purchase is missing when one of these applies.

• Your friend was never linked to you: they had already paid for an OpenSim purchase, never signed in after opening your link and never entered your code, or bought with a different account.
• Their account uses an email address equivalent to yours, such as a Gmail variant of it, which counts as a self-referral and can't be linked to you.
• It was a top-up to an eSIM they already have.
• It came after the earning period ended for that friend.

Can I see which friend bought?

No. Purchases are listed without names or email addresses, so the people you invite keep their orders private.

Who do I ask about a reward?

Email [email protected] or contact OpenSim support with the date of the purchase.

Sources and updates

The OpenSim referral terms set when a reward becomes store credit, the earning period, the fair use rules and how refunds and chargebacks reverse a reward. Your Referrals page shows the status of every referred purchase and your store credit. We will update this guide if the terms change how rewards are earned, held or taken back.